Privacy policy
Last updated: 24 October 2026
This policy explains how Connect Self Storage collects and uses your personal information when you visit our website, send us an enquiry, rent storage from us or visit our site. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Connect Self Storage is responsible (the “data controller”) for your personal information.
Connect Self Storage
The Old Pump House, Kingsey Road, Thame OX9 3JL
Phone: 01844 215082 or 07849 201190
Email: info@connectscaffoldingservices.co.uk
What we collect
- Enquiries: when you use our enquiry form, we collect your name, email address, phone number (if given), what you need storage for and your message.
- Customers: if you rent a container, we collect the details needed to set up and manage your rental, such as your name, address, contact details, payment details and the vehicle registration used for gate access.
- Site security: our site uses 24-hour CCTV and ANPR (automatic number plate recognition) gates, which record images of people and vehicles and number plates entering and leaving.
- Website use: if you accept analytics cookies, we collect information about how you use this website, such as pages visited, device and browser type, approximate location and how you interact with pages. See our cookie policy.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and giving you a quote | Steps at your request before entering a contract, and our legitimate interest in responding to enquiries |
| Setting up and managing your rental, including gate access and payments | Performance of a contract |
| Keeping financial and tax records | Legal obligation |
| CCTV and ANPR to keep the site, containers and people safe and to prevent and detect crime | Our legitimate interest in site security |
| Understanding how our website is used so we can improve it | Your consent, which you can withdraw at any time |
We do not sell your personal information or use it for automated decision-making.
Who we share it with
We only share your information with service providers who help us run our business, and only as far as they need it:
- Netlify hosts this website and receives enquiry form submissions.
- Google provides Google Analytics (only if you accept analytics cookies).
- Microsoft provides Microsoft Clarity (only if you accept analytics cookies).
We may also share information where the law requires it, for example CCTV footage with the police to help investigate a crime.
Some of these providers process data in the United States. Where this happens, transfers are protected by the UK–US data bridge or other approved safeguards.
How long we keep it
We only keep your information for as long as we need it for the purpose we collected it for:
- Enquiries are kept while we deal with your enquiry and for a reasonable period afterwards in case you get back in touch.
- Customer and rental records are kept for as long as you rent from us, and afterwards for as long as tax and accounting rules require.
- CCTV and ANPR recordings are deleted automatically after a short period, unless they are needed to investigate an incident.
- Analytics data is kept as set out in our cookie policy.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict or stop using your information
- object to us using your information based on our legitimate interests
- ask us to transfer your information to another organisation
- withdraw your consent to analytics cookies at any time, using the cookie settings link at the bottom of every page
To use any of these rights, call us on 01844 215082, email info@connectscaffoldingservices.co.uk or write to us at the address above. We’ll respond within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.